Q&A Participant
Cynthia L. Cooper Cynthia L. Cooper
Senior Program Analyst in Collection Policy
Small Business/Self-Employed Division
Internal Revenue Service

Cynthia Cooper is the lead analyst for the Online Payment Agreement application within the Small Business and Self-Employed (SB/SE) Division of the Internal Revenue Service, for Enterprise Collection Strategy (ECS).

She began her IRS career in 1988 as a revenue officer cooperative education student. She has worked in the Collection division in South Carolina and Florida and as an analyst in Maryland and now Florida. Throughout her career, she has held various positions in SB/SE Taxpayer Education and Communication, Communications, Liaison and Disclosure, Collections Policy and now ECS.

Born in Sumter, South Carolina, Cynthia earned a bachelorís degree in Business Administration from South Carolina State University. She and her husband, Daryl, have two children, Donovin and Kristen.