Check System
Send us your comment!

Your comment will be read by our web staff, but will not be published.

Please do not enter any personal information. Your comment is voluntary and will remain anonymous, therefore we do not collect any information which would enable us to respond to any inquiries.

However, provides a How to Contact the IRS page where you will find guidance on where to submit specific questions.

Share this presentation
Copy and paste the following URL to share this presentation
To email a link to this presentation, click the following:
This program writes a small 'cookie' locally on your computer when you set a bookmark.
If you want to utilize this feature, check the following checkbox. Otherwise, bookmarks will be disabled.
This is an IRS
audio presentation.

To view this page, ensure that Adobe Flash Player
version 10 or greater is installed.

Get Adobe Flash player

♫ ♪ Music lightly plays in background ♪ ♫ This year, we took a significant step by establishing the first-ever Chief Taxpayer Experience Officer role.

The CTXO is responsible for establishing the IRS strategy for improving the taxpayer experience and for unifying and expanding efforts across the agency to serve taxpayers.

They’re also responsible for delivering an experience that’s seamless, personalized and efficient.

Putting taxpayers first in everything we do.

The taxpayer experience is a cornerstone of the IRS mission.

Each interaction is an important connection to help taxpayers into compliance with integrity and fairness.

We’re all taxpayers and we know the importance of providing taxpayers with a positive customer experience.

♫ ♪ Music fades as the presentation concludes ♪ ♫